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tk995 collects and uses your information only to run your account, process transactions through routes like bKash and Nagad, and keep your activity secure. This policy sets out what we collect, why we keep it, and what you can do about it — access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with us, we collect the details you submit during registration — your name, contact information and the payment method you choose, whether that is bKash, Nagad or Rocket. We also record transaction references tied to each deposit or withdrawal so your account history stays accurate. As you navigate the site, standard technical data is logged: your device type, browser version, session timestamps and the pages you visit. We use this to keep the platform working correctly on the Android and mobile browser setups most common among Bangladesh members. We do not sell your personal data to third parties for marketing purposes. Where we share information — for example, with payment processors handling bKash or Nagad routes — it is only to complete the transaction you initiated. We may also be required to disclose records where local law or a competent authority demands it; we will inform you where we are lawfully permitted to do so. Retention periods vary by data type: transaction records are kept for as long as your account is active and for a further period as required by applicable rules. Your access to this service and the handling of your data both depend on your local law and the eligible regions we operate in.
This policy covers everything that happens inside your tk995 account — from the moment you log in to the point your session ends. It applies to data collected on this site and through the payment flows we have configured. It does not extend to third-party sites you may reach by following an external link, nor to payment processors' own data practices once a transaction leaves our system. Scope questions are common, so the four areas below set out the boundary clearly.
All data collected when you log in, update your profile or check your transaction history falls within this policy. That includes the email address and contact details you provided at registration and any changes you make later through your account settings.
When you deposit via bKash or Nagad, or withdraw to Rocket, the reference data for that transaction is covered here. We record enough to verify the transfer and reconcile your balance; the payment processor's own handling of your wallet credentials sits outside our scope.
Pages you visit, games you open and session duration are logged to maintain site performance. This data is used internally for technical purposes only and is not shared with advertisers or external analytics services beyond what is disclosed in our cookie notice.
External links, partner platforms and any service that opens outside the tk995 domain operate under their own privacy terms. We do not control, audit or accept responsibility for how those services collect or process your data once you leave our site.
You have practical options under this policy, and we have set up account-level routes so you can act on them without raising a formal complaint first. Start in your account settings: the profile section shows the contact details and payment methods attached to your record, and you can correct most of these directly. If a transaction reference looks wrong or a bKash or Nagad deposit is not reflected accurately in your history, the account transaction log is the first place to check. Bring the reference number when you contact support — it speeds up the review. For requests that go beyond what you can change yourself — such as asking what data we hold on you, querying how long we keep a specific record, or requesting that an account be closed and data handled accordingly — reach the support team through the contact route listed in the Support section of this page. We process these requests in line with applicable rules. Your eligibility to exercise specific rights may depend on local law and the region from which you access the service.
Open the transaction history tab in your account to see deposit and withdrawal records, including bKash and Nagad references. If a figure looks incorrect, note the reference number before contacting support.
Contact and profile fields can be updated directly in account settings. If a field is locked or requires verification to change, the support team can walk you through the steps shown in your account.
For questions about what data we hold, why we hold it, or how long it is kept, contact us through the published support route. Include your account reference so we can locate the relevant records promptly.
If you want to close your account or request that records be handled in a specific way, submit the request through support with your account details. We will confirm receipt and explain the next steps that apply to your region.
If you have a question about this policy, a concern about your data, or a correction request, use the contact routes below. We handle policy and data questions through the same support channels as account and payment queries — bring your account reference and a brief description of what you need.
Open the chat widget from any page while logged in. State that your question is about the privacy policy or your account data so the team can direct it to the right person.
Send your query to the support address published in your account help section. Include your account reference number and a clear description of the data or policy matter you are raising.
The help section accessible from your account menu contains published answers to common policy questions. Check there first — if your question is not covered, use live chat or email to follow up.
We keep data handling straightforward: collect what we need to run your account and process your transactions, store it securely, and do not pass it on beyond what this policy describes. Access to your account records is controlled at our end, and payment data tied to bKash, Nagad or Rocket transactions is handled only through the configured processing routes. If this policy changes in a material way, we will update the version published here and note the revision date at the top of the page.
We use cookies to keep your session active and remember your account preferences across visits on mobile or desktop. You can adjust cookie settings in your browser; some site functions depend on session cookies remaining active while you are logged in.
Access to your account requires your login credentials. We do not store full payment wallet credentials — when you use bKash or Nagad, only the transaction reference is retained on our side, not your wallet PIN or password.
Transaction records are kept for as long as your account is active and for an additional period as required by applicable rules. Non-essential session data is held for a shorter window. You can ask about specific retention periods via the support routes above.
When we update this policy, the revised version is published at this URL with the date of change noted. Continuing to use your account after a published update means you have seen the revised terms. Check this page if you want to confirm the current version.
These questions cover the points we hear most often about data handling, account records and your options under this policy. If your question is not here, the support team can take it through live chat or email.
We store only the transaction reference generated when you complete a deposit or withdrawal — not your wallet PIN, password or full account number. The payment processor handles the wallet-level credentials on their own secured system, which operates under their own privacy terms.
Start in your account profile and transaction history, where most of your stored data is already visible. For a broader data inquiry — covering what we hold beyond the account screen — contact support by email with your account reference. We handle these requests in line with applicable rules for your region.
Most contact and profile fields are editable directly in account settings. If a field is locked — for example after identity verification has been completed — contact the support team with the correction you need. Bring any relevant documents that confirm the accurate detail so the update can be processed.
Raise it with support through live chat or the published email address in your account help section. Include your account reference and a clear description of the concern. We will confirm receipt and explain what we can do under the rules that apply to your region and local law.
No. Once you follow a link that takes you outside the tk995 domain, the site you land on operates under its own privacy terms. We do not control how external services collect or use data. Review the privacy notice of any third-party site you visit independently of this one.
The updated version is published at this page URL with the revision date noted at the top. We do not guarantee a direct notification for every minor update, so checking this page from time to time keeps you current. Material changes that affect how your data is used will be flagged more prominently in the account area.